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Learner Support

ILC Training aims to provide confidential and impartial information, advice and guidance to all learners from initial contact via the registration process, while on a training programme, through to progression into employment/other training routes. 


ILC Training is committed to providing equality of opportunity in education, training and employment for all learners and potential learners, staff, employers and stakeholders. This commitment is shared and acted on by all ILC staff and is the overall responsibility of the management. 


An induction to ILC Training is provided for all learners. This will provide information on:

  • Health and safety

  • additional support and advice and guidance

  • An induction to course During induction a health form is completed by the learner which indicates any known special needs. This is given to the responsible parties and added to the learner file.


At the start of your course a staff member will be allocated to your class, whose role it is to support you throughout your time at ILC Training. He or she aims to assist you in making the most of your studies by giving you guidance on both academic and non-academic matters. Although the trainer is the first point of contact for any issue related to your course, the allocated staff member is available if you have any issue you would like to discuss.


During Course or Qualification subject specific guidance by your trainer includes:

  • overall progress and continual feedback.

  • At least two formal progress reports


A range of workshops on topics relating to Skills for Learning, Life and Work are available, such as:

  • confidence building

  • study skills

  • exam techniques

  • skills testing

  • Job skills


We also provide assistance and access to:

  • Job Seeking Skills

  • Job Applications

  • Interview Preparations. 

Documents and Forms

Academic Appeals Policy

Admissions Appeals Policy

Credit Accumulation and Transfer Policy

SEND Policy

Learner Guidance and Support Policy

Malpractice and Plagiarism Policy

Diversity and Equal Opportunity Policy

Learning Pathways Policy

Recognition of Prior Learning Policy

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